Last updated: February 2026

1. About This Policy

Pan Australian Travel (ABN 43 006 871 183) is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

• Contact details — name, email address, phone number
• Enquiry information — travel dates, number of guests, cruise preferences, and messages submitted through our website forms
• Newsletter subscriptions — email address
• Callback requests — name, phone number, preferred contact time

3. How We Collect Information

We collect personal information through:

• Our website enquiry, callback, and newsletter forms
• Phone conversations with our cruise specialists
• Email correspondence

4. How We Use Your Information

We use personal information to:

• Respond to your enquiries and provide cruise recommendations
• Process callback requests and contact you at your preferred time
• Send newsletter updates about cruise deals and destination guides (with your consent)
• Facilitate cruise bookings through our partner cruise lines
• Comply with legal obligations

5. Third-Party Services

Our website uses the following third-party services that may process your data:

• Formspree — processes form submissions. See Formspree's Privacy Policy.
• Cloudflare — provides website hosting and security. See Cloudflare's Privacy Policy.
• Widgety — provides cruise search and booking widgets. See Widgety's Privacy Policy.
• Google Fonts — serves web fonts. See Google's Privacy Policy.

6. Cookies and Analytics

Our website uses essential cookies required for normal site operation. Third-party services embedded on our site (such as Widgety cruise search widgets) may set their own cookies. We do not use advertising cookies or tracking pixels.

7. Data Storage and Security

Form submissions are processed by Formspree and delivered to us via email. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. However, no data transmission over the internet can be guaranteed as completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscribers may unsubscribe at any time, after which we will delete their email address from our mailing list.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

10. Contact Us

If you have questions about this privacy policy or wish to make a request regarding your personal information, please contact us by phone at 03 8400 4499 or send an enquiry.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.